What Is The Process? | ImageHive

We’ll sit down with you and key your order into our system exactly to your specifications and give you an estimated invoice. All your media is then carefully labeled with your invoice number, and placed together and into the queue.

Before we begin the transfer, we’ll inspect your media. We’ll call you if we expect your actual invoice to be higher than the estimate we originally gave you. This can occur if your media needs to be repaired or has significantly more program material than we estimated. If there is any blank media in your order, we’ll deduct those estimated transfer costs. We never charge for blank tapes.

Once your order has been completed, we’ll call, text, or email you to let you know it’s ready. You may pay your final invoice online via PayPal, or pay when you pick up your order. PayPal or all major credit cards are accepted. We do not accept personal checks.