FAQ Video | ImageHive

Video FAQ

Most orders are completed within 3-5 business days; film transfers may take up to one month. Unusually large orders and those that occur near Christmas may take longer. We’ll be able to give you an estimate at the time you drop off your tapes or reels. If you have a time-critical request, please let us know. We can usually meet any reasonable deadline.

Absolutely maybe! As you can imagine, there are some extreme cases of damage that are simply beyond repair. Unlike your car insurance company who will “total” your perfectly repairable car, we understand that you cannot depreciate memories, so if there is any chance we can save something, we will. We’ll give you an honest assessment when you bring in your tape or reel. We charge a flat rate for repair of $24.99 each.

For media transfers, we request that you pay only after your order has been completed. We require payment in advance for all duplication orders. We accept PayPal or any major Credit Card. Personal checks are not accepted.

Sure, no problem. For your security and ours, however; It must be a new usb or external drive in original packaging.

DVDs are convenient for traditional playback on a dvd player and on older computers but cannot be edited, or shared and are subject to being damaged or lost. They will also be obsolete sooner than you think.

Digital Files are great for playback on Smart TVs, Smart Phones, Computers (Mac & PC), Tablets, and can be easily edited, shared through social media, and copied. They will also last forever (assuming you maintain backups or use cloud storage).

We highly recommend that you have your media transferred to dvd and digital file at the same time. It’s the most cost-effective way to have the convenience of DVDs with the future-proofing of digital files. Digital files are delivered on USB drive or external hard drive.

We’ll sit down with you and key your order into our system exactly to your specifications and give you an estimated invoice. All your media is then carefully labeled with your invoice number, and placed together and into the queue.

Before we begin the transfer, we’ll inspect your media. We’ll call you if we expect your actual invoice to be higher than the estimate we originally gave you. This can occur if your media needs to be repaired or has significantly more program material than we estimated. If there is any blank media in your order, we’ll deduct those estimated transfer costs. We never charge for blank tapes.

Once your order has been completed, we’ll call, text, or email you to let you know it’s ready. You may pay your final invoice online via PayPal, or pay when you pick up your order. PayPal or all major credit cards are accepted. We do not accept personal checks.

Videotapes cover a very wide range of resolutions. We always strive to improve the sound and images when possible, but sometimes it can actually appear that the quality has been degraded after transfer. This is especially true for VHS. For example, when you watch your faithfully reproduced VHS tapes (480 lines of resolution) on a new HD TV (1080 to 4000 lines of resolution) they will likely look worse than what you saw 10 years ago on a smaller SD television. It’s similar to looking at a photo from a printed newspaper with a magnifying glass.

Yes, you’ll get all of your original video sources and either DVDs or a USB drive. For DVD transfers, each tape will be transferred to a single disc when possible (VHS tapes recorded on slow speed can run up to 8 hours and may need additional DVDs). For digital files, you’ll receive an appropriately-sized USB drive to hold all of your media.